Cancellation Policy
At The Tool CRM, we strive to provide exceptional service and a seamless experience for all our users. We understand that circumstances may arise where you may need to cancel your subscription or modify your plan. This Cancellation Policy is designed to provide clear and transparent guidance on how to cancel services, manage subscriptions, and the obligations and consequences associated with cancellations.
Please read this policy carefully before initiating a cancellation. By using our services, you agree to the terms and conditions outlined below.
Please read this policy carefully before initiating a cancellation. By using our services, you agree to the terms and conditions outlined below.
1. Purpose of the Cancellation Policy
This Cancellation Policy is intended to outline the terms and conditions regarding:
This Cancellation Policy is intended to outline the terms and conditions regarding:
- The procedure for canceling your subscription to The Tool CRM.
- Understanding the timing and impact of cancellations on your account and services.
- The rights and obligations of both users and The Tool CRM in cancellation scenarios.
- Details about automatic renewals, refunds, and billing during cancellations.
- Exceptional circumstances that may affect the cancellation process.
Our goal is to ensure transparency and clarity around the cancellation process, helping our users make informed decisions when managing their subscriptions.
2. Subscription Cancellation Overview
At The Tool CRM, we offer subscription-based services to our users. Users may choose between monthly or annual plans, depending on their business needs. The cancellation process may vary depending on the subscription type, so it is important to review the applicable cancellation terms below.
1 Subscription Types
The Tool CRM offers the following subscription options:
At The Tool CRM, we offer subscription-based services to our users. Users may choose between monthly or annual plans, depending on their business needs. The cancellation process may vary depending on the subscription type, so it is important to review the applicable cancellation terms below.
1 Subscription Types
The Tool CRM offers the following subscription options:
- Monthly Subscription: Billed monthly and automatically renews at the end of each billing cycle unless canceled by the user.
- Annual Subscription: Billed annually, with a commitment to use the platform for a full year. The subscription automatically renews at the end of the annual term unless canceled by the user.
- Trial Periods: Certain plans may offer a free or discounted trial period, after which the user will be billed unless the subscription is canceled before the trial period ends.
3. How to Cancel Your Subscription
Canceling your subscription to The Tool CRM is a straightforward process. You may cancel your subscription at any time, but please be aware that cancellation may affect your access to the platform and services, as outlined below.
1 Steps to Cancel
To cancel your subscription, follow these simple steps:
a) In-App Cancellation
You can easily cancel your subscription through the The Tool CRM platform by following these steps:
Canceling your subscription to The Tool CRM is a straightforward process. You may cancel your subscription at any time, but please be aware that cancellation may affect your access to the platform and services, as outlined below.
1 Steps to Cancel
To cancel your subscription, follow these simple steps:
a) In-App Cancellation
You can easily cancel your subscription through the The Tool CRM platform by following these steps:
- Log into your account: Sign in to your The Tool CRM account using your credentials.
- Navigate to Account Settings: Click on your profile icon or account settings menu, typically located in the top right corner of the dashboard.
- Go to the Subscription Section: In the account settings, find the “Subscription” or “Billing” tab.
- Click on Cancel Subscription: Select the option to cancel your subscription. You may be asked to provide feedback or confirm the reason for the cancellation.
- Confirm the Cancellation: Follow the on-screen prompts to confirm your decision to cancel. A confirmation email will be sent to you once the cancellation is processed.
b) Email Support
If you are unable to cancel through the platform, you may request a cancellation by contacting our Customer Support team:
If you are unable to cancel through the platform, you may request a cancellation by contacting our Customer Support team:
- Email: [Insert Support Email Address]
- Subject Line: “Subscription Cancellation Request”
- Details to Include: Please provide your full name, registered email address, and the details of the subscription you wish to cancel.
Our support team will process your cancellation request and confirm via email once it has been completed.4. When Does Cancellation Take Effect?
1 Monthly Subscriptions
For monthly subscriptions, the cancellation will take effect at the end of the current billing cycle. You will continue to have access to The Tool CRM services for the remainder of the billing period. Once the billing period ends, your account will no longer be charged, and your access to the platform will be restricted.
Example: If your billing date is the 15th of each month and you cancel your subscription on the 10th, you will retain access until the 15th, but no further charges will be made after that date.
2 Annual Subscriptions
For annual subscriptions, cancellation will take effect at the end of the annual term. You will continue to have access to the services for the remainder of the subscription period, but no refunds will be issued for unused months.
Example: If your annual subscription renews on January 1st and you cancel on June 1st, you will retain access to the services until December 31st, and the subscription will not auto-renew for the following year.5. Cancellation Fees and Refunds
Depending on the timing and type of your subscription, fees and refunds associated with cancellations may vary. Below are the details regarding refunds and any applicable fees.
1 Monthly Subscriptions
1 Monthly Subscriptions
For monthly subscriptions, the cancellation will take effect at the end of the current billing cycle. You will continue to have access to The Tool CRM services for the remainder of the billing period. Once the billing period ends, your account will no longer be charged, and your access to the platform will be restricted.
Example: If your billing date is the 15th of each month and you cancel your subscription on the 10th, you will retain access until the 15th, but no further charges will be made after that date.
2 Annual Subscriptions
For annual subscriptions, cancellation will take effect at the end of the annual term. You will continue to have access to the services for the remainder of the subscription period, but no refunds will be issued for unused months.
Example: If your annual subscription renews on January 1st and you cancel on June 1st, you will retain access to the services until December 31st, and the subscription will not auto-renew for the following year.5. Cancellation Fees and Refunds
Depending on the timing and type of your subscription, fees and refunds associated with cancellations may vary. Below are the details regarding refunds and any applicable fees.
1 Monthly Subscriptions
- Refunds: Monthly subscriptions are non-refundable once the billing period has started. If you cancel your subscription mid-cycle, you will not receive a refund for the remaining days of that month. Your access will continue until the end of the billing cycle.
- Fees: No cancellation fees apply for monthly subscriptions.
2 Annual Subscriptions
- Refunds: For annual subscriptions, refunds are available only within the first 30 days of the initial subscription. After the 30-day period, the subscription fee is non-refundable, and you will not be entitled to any refunds for unused months.
- Pro-Rated Refunds: We do not offer pro-rated refunds for annual subscriptions canceled after the 30-day refund period.
- Fees: No cancellation fees apply for annual subscriptions.
3 Trial Periods
If you are within a free trial period and decide to cancel before the trial ends, no charges will be applied to your account. If the trial period ends and you are charged for the next billing cycle, that payment will be considered final, and no refunds will be issued.6. Automatic Renewals and Notifications
All subscriptions to The Tool CRM are set to automatically renew at the end of each billing cycle (monthly or annually). Users will be charged the applicable subscription fee unless they cancel their subscription before the renewal date.
1 Renewal Notifications
To ensure transparency, The Tool CRM will notify users of upcoming renewals as follows:
If you are within a free trial period and decide to cancel before the trial ends, no charges will be applied to your account. If the trial period ends and you are charged for the next billing cycle, that payment will be considered final, and no refunds will be issued.6. Automatic Renewals and Notifications
All subscriptions to The Tool CRM are set to automatically renew at the end of each billing cycle (monthly or annually). Users will be charged the applicable subscription fee unless they cancel their subscription before the renewal date.
1 Renewal Notifications
To ensure transparency, The Tool CRM will notify users of upcoming renewals as follows:
- Monthly Subscriptions: A renewal notification may be sent 5 days prior to the renewal date.
- Annual Subscriptions: A renewal notification will be sent 30 days prior to the annual renewal date.
2 How to Disable Automatic Renewals
If you wish to stop automatic renewals but continue using the service for the remainder of your current billing period, you can disable the auto-renewal feature by:
If you wish to stop automatic renewals but continue using the service for the remainder of your current billing period, you can disable the auto-renewal feature by:
- Navigating to the Subscription section in your account settings.
- Selecting the option to disable automatic renewal.
- Confirming your decision to disable the auto-renewal.
By doing this, your subscription will not renew at the end of the billing cycle, but you will retain access to the platform until the paid period expires.7. Service Access After Cancellation
After canceling your subscription, your access to the platform and its features will change depending on the timing of the cancellation.
1 Monthly Subscriptions
If you cancel a monthly subscription, you will retain full access to The Tool CRM until the end of the current billing cycle. After that, the following will apply:
After canceling your subscription, your access to the platform and its features will change depending on the timing of the cancellation.
1 Monthly Subscriptions
If you cancel a monthly subscription, you will retain full access to The Tool CRM until the end of the current billing cycle. After that, the following will apply:
- Data Access: You will no longer have access to your data or any services provided by The Tool CRM.
- Exporting Data: It is your responsibility to back up or export any data you need before the subscription period ends.
2 Annual Subscriptions
For annual subscribers, you will have full access to the platform until the end of the annual term, even after cancellation. However, once the subscription expires:
For annual subscribers, you will have full access to the platform until the end of the annual term, even after cancellation. However, once the subscription expires:
- Account Suspension: Your account will be suspended, and you will lose access to all services, features, and data.
- Data Retention: You are encouraged to export or back up your data before the cancellation takes effect. We cannot guarantee the retention of your data after the subscription period ends.
8. Reactivation After Cancellation
If you decide to return to The Tool CRM after canceling your subscription, you can reactivate your account under the following conditions:
1 Reactivating a Monthly Subscription
If you decide to return to The Tool CRM after canceling your subscription, you can reactivate your account under the following conditions:
1 Reactivating a Monthly Subscription
- How to Reactivate: Log into your account and navigate to the Subscription section to reactivate your plan.
- Data Recovery: Depending on the time elapsed since cancellation, we may or may not be able to recover your previously stored data. If more than 30 days have passed since cancellation, your data may be permanently deleted.
2 Reactivating an Annual Subscription
- How to Reactivate: Follow the same steps as for monthly subscriptions. You can reactivate your plan by signing into your account and selecting a new subscription plan.
- Eligibility: Reactivation is subject to availability of your account and data. If your account was deleted due to inactivity, you may need to start fresh with a new subscription.
9. Cancellation Due to Breach of Terms
In some cases, The Tool CRM may cancel
In some cases, The Tool CRM may cancel
